Look for the same two folders in C:\Program Files (x86) and delete either of them if located there. If either folder is located here, delete it. First, navigate to C:\Program Files and look for webrec or Webplugin.exe. Open My Computer or “This PC” and double click on the (C:) drive. If that’s the case, it means the plugin wasn’t installed properly. Or it looks like it went through, but when you log in it says “no plugin installed”. Sometimes the plugin is installed but you still get prompted to install the plugin. If the plugin doesn’t work, check the next section. Once installed, refresh the page and log in using your username and password. When prompted, install the plug-ins in order that they appear. In this step, type the full IP address for your IP camera or recorder (for example or ) in the address (URL) bar at the top of the browser.
Make sure to click Apply and OK on the Internet options pop-up. Disable ActiveX filtering, set Download signed ActiveX controls to prompt, and set Download unsigned ActiveX controls to prompt (same as shown on the image below).
In the security, settings window scroll down until you see ActiveX controls and plug-ins.
Close the pop-up window and select Custom Level on the previous page. Additionally, make sure the small tick box labeled “Require server verification (https) for all sites in this zone” is NOT checked.
